Technical FAQ
Getting started
How do I register my tablet?
To register your tablet, follow the video below. If you experience any difficulties with the registration process, contact us at support@sixty-5.com.
What is the licence key for?
The unique licence key supplied with your system is used during the tablet registration process to create your personal account for Grass-Guide. This also allows you to upload your data to Grass-Guide Online. The licence key is associated with the serial number on your product box for traceability.
How do I set up the system on my tractor?
Follow these steps to make sure that your system hardware is set up correctly:
Do I need to buy anything else or is Grass-Guide a complete system?
All the hardware needed to run Grass-Guide or Grass-Guide 2 comes in the box. Here's a video outlining the components in the product:
App & Updates
How do I check that I'm on the latest version of the app?
We ask users to check regularly for app updates. These contain bug fixes to keep your system stable and new product features. Update your app in the app's Settings tab as shown in the video below.
How do I restart the app?
If your Grass-Guide or Grass-Guide 2 app is behaving unexpectedly, first try to restart the app by following this video or the steps below:
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Press the 'recent apps' button on the Android tablet. -
Your app will be visible among a list of all the recent apps, swipe the app icon up. -
After the app has been stopped, restart the app by tapping the app icon from the tablet home screen.
- On a further restart of the app, press and hold down on the image of the app. A menu will appear, next tap 'App info'.
- Tap the 'Force stop' button to completely shutdown the app.
- It is now possible to restart the app by tapping the GG2 icon in the Android home screen.
My Grass-Guide / Grass-Guide 2 app isn't working
In cases where the app repeatedly shows unexpected behaviour, it's wise to try a few steps first before contacting Sixty-5. These are listed in the order that they should be attempted:
Grass-Guide Online
The date / start time for my job is wrong
To do this:
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Go to Menu and click on Preferences -
Choose your country from the dropdown then choose the timezone -
Click on the Update Preferences button -
A message will display on the Home page saying that Preferences have been successfully updated.
I own two Grass-Guides. How can I see which jobs were completed on each system?
Users can label each licence key, and thereby each Grass-Guide or Grass-Guide 2 unit, that they've registered with Sixty-5 in the 'Preferences' section of their Grass-Guide Online portal.
- Once logged in to the portal, on the top right, users should click on Menu.
- Choose Preferences from the drop-down. This will show the unit of measurement currently being used for treated area and boundary area, and will display a list of the user's license keys.
- Click the tablet name column to label each licence key as the user prefers.
How do I print or export my job information?
There are a few short steps to allow you to print or export files:
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In Grass-Guide Online, click View Job. A map will pop up showing the treatment applied. -
Below the map you will see a button to print the job. -
Click Print - you will be directed to a print preview page. -
Once happy with the preview showing treatment data, job notes and paddock information, click Print Operation Now. -
A dialogue appears asking you to select the printer to use. Alternatively you can print / export your job as a pdf file.
Some jobs aren't showing in the Grass-Guide Online portal
If you can't see all your jobs in Grass-Guide Online, check whether your files have been synced correctly from the tablet to the cloud. This can be done by checking the Files tab in the app.
I can't log in to Grass-Guide Online
Your password for Grass-Guide Online is different to the information you used when registering your tablet. Users are sent a temporary Grass-Guide Online password by email as soon as they register their tablet.
Your steps to log in will depend on whether you successfully logged into the Grass-Guide Online portal in the past.
Never logged in? Search the inbox of the email account that you used to register the tablet.
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When you registered your tablet, Sixty-5 sent an automated email with your first portal password.
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Remember to check your SPAM folder
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If you find the email, use this information to login and set a new password
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If you can’t find the email, get in touch with Sixty-5 at support@sixty-5.com
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Logged in OK in the past? If you've simply forgotten your password, at the login section simply click on 'Forgot your password?' and enter your registered email address.
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This sends a verification link to your email to create a new password
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Check out from 0.45 of this video for guidance:
If you still can't login, clear the cache and cookies of the browser you're using to login (instructions for each browser are available via Google Search). Email us at support@sixty-5.com if these tips don't resolve your login issue.
What is Grass-Guide Online?
The Sixty-5 cloud portal, or Grass-Guide Online, is a separate website where you can login to view the operations or 'jobs' you completed using Grass-Guide or Grass-Guide 2. Grass-Guide Online can be accessed on the tablet or via any device such as a laptop that has internet access.
Tablet Care
Why can't I download the app to my own device?
Sixty-5 has developed the Grass-Guide and Grass-Guide 2 apps for use only with the models of tablet provided with the system. This is to ensure that the functionality is robust and that updates and new releases can be deployed successfully, minimising any effects on farmers.
My tablet won't charge
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Try a new or alternative charging cable - in case the original cable issued has been damaged through wear and tear -
Check whether the tablet charges when it's not in use - if so, you might be running other apps that draw too much power. Close down other apps that aren't in use -
Check the charging connector on the tablet for signs of wear or damage - if you have tried to insert the micro-USB charger the wrong way around by force may permanently damage the tablet's charging port
File transfer isn't working
To upload files to your Grass-Guide Online portal, your tablet needs to be connected to WiFi. Double-check you have a connection by opening the browser on your tablet and trying to display any webpage (e.g. www.google.com).
How do I register my tablet?
To register your tablet, follow the video below:
GPS Care
The orange GPS light keeps flashing
The orange (middle) satellite indicator light on the GPS receiver will flash while the receiver is searching for satellites and will become stable only once it has acquired sufficient satellites to get a position.
If the orange light keeps flashing, check that you're outdoors and in a location free from obstacles such as high buildings and trees or in an open area. If you need more help, email support@sixty-5.com.
The GPS receiver is listed but won't pair with the tablet
If you can see your receiver among the list of devices when you try to pair it from your tablet but you're having issues connecting to the GPS via Bluetooth, try these steps:
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On the tablet go to Settings -> Bluetooth to see if the receiver is already paired. -
If so, unpair this by hitting the gear icon in the list of paired devices shown in Settings -> Bluetooth. -
Go through the discovery and pairing process again. Here's a video on how to pair the devices: 
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I can't see my GPS receiver in the list of devices when I try to pair
Follow the process in the video or in writing below to pair your GPS and tablet:
After the tablet searches for nearby devices you should see your receiver in the list (e.g. AGSTAR-XXXX). If this is not the case after at least 5 failed attempts:
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Check that the receiver is powered-up
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Check that the receiver is close by (within 3m)
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Check that there is no electrical interference around the vehicle cab
I changed my GPS receiver - how do I get started again?
Driving
I keep losing Bluetooth connection while driving
If you frequently lose your Bluetooth connection while Grass-Guide is running, follow these steps:
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Check that the receiver is powered-up -
Check that the receiver is close by (within 3m) -
Check that there is no electrical interference around the vehicle cab
Why has the GPS light on the app screen turned to orange?
The GPS light will go orange on the app screen when the GPS satellite signal is temporarily lost (usually due to obstructions such as buildings or trees).
In this case, the receiver will make a judgement about your position which will keep the app running. Eventually, if a signal can't be acquired, your position will be lost. The signal should return once you drive away from the obstruction.
If you're experiencing issues with this feature, email support@sixty-5.com for help.
The GPS light on the app screen is stuck on red
If the GPS light on your app stays red this suggests that data isn't being transmitted by the receiver. Go through these standard checks first:
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Check the receiver is powered-up -
Check the receiver is close by (within 3m) -
Check there is no electrical interference around the vehicle cab -
Check both the receiver red power light and orange satellite light are on and stable (the green tick light doesn't need to be on)